Refund policy

Every TOLCO piece is made to order, so we do not offer refunds. We offer replacements instead.

Replacements

You may request a replacement within 14 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached.

To request one, contact us through the Contact page at https://tolco.store/pages/contact with your order number and the reason for the request. We will provide a return shipping label and instructions. Your replacement ships once we receive the original item back.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 14 days with a photo. We will replace it at no cost to you, return postage included. Nothing in this policy limits your rights under applicable consumer protection law.

Exclusions

Sale and final sale items are not eligible for replacement.